1. Our company can provide customers with complete product introduction and selection information.
2. The staff provides design solutions and consulting services, and recommends products suitable for the actual needs of customers.
3. Good pre-sales service is an important guarantee to ensure the interests of customers. We are equipped with technical personnel in
Provide consulting services to customers before sales, recommend equipment that suits the actual needs of customers, and avoid unnecessary losses to customers due to improper selection.
1. Provide technical support for users, cooperate with user selection, and provide economical and reasonable solutions.
2. Provide users with training, guide installation and maintenance methods, and determine solutions.
3. We deliver the goods in a timely manner according to the delivery period stipulated in the contract.
1. The service staff will take the initiative to return to the product usage regularly.
2. Regularly inquire about the operation of the customer’s equipment, and remind the customer to perform regular maintenance. At the same time, the information is summarized to establish a classified file for the customer.
3. After the customer service department receives the product quality problem feedback from the customer, the company has professional technical personnel to communicate with the customer by phone. If the phone or replacement parts cannot be resolved, if the customer is away from our headquarters or the local office in the province Arrive at the scene within 24 hours and resolve the issue within 48 hours. If outside the province, far from the company, the company will solve the problem within 72 hours.